Transferring Your Service
Can I keep my telephone number?
Yes, you may keep your existing phone number when transferring service to ACN. The first step is to determine that ACN can service your area. Check local service availability by using the Check Availability Tool, located on www.myacncanada.ca.
I have two telephone lines on one bill with my current local provider. Can I switch just one of the telephone lines to ACN?
Yes, you may switch one or both lines to ACN.
I have two existing lines with ACN Long Distance. Can I switch just one of the lines to ACN Local and Long Distance Service?
Yes. You can have ACN Local and Long Distance on one line and keep the stand alone long distance service on the other. You will receive two separate invoices for these services.
Will I be left without phone service during the transfer to ACN?
No. However, there may be a brief interruption of service at the time the switch is actually taking place, which generally takes less than 30 minutes and goes unnoticed by most customers.
Is there a charge to switch my service to ACN?
There is no charge to switch to ACN and ACN takes care of switching service from the customer's present provider. |
