Calling Features
What features are available with ACN Local and Long Distance Service?
All of the features that local phone consumers are already familiar with are offered including:
- Call Display (includes name and number)
- Call Waiting
- Visual Waiting (Call Display and Call Waiting as 1 integrated feature)
- Call Forwarding
- Voice Mail
- Voice Mail Message Manager (3 extension mailboxes, pager/outcall notification)
- 3-way Calling
- Call Return (Last number return and busy number return)
- Call Screening
- Call Blocking
- Distinctive Ring
- Line Protect
- Unlisted/non-published numbers
- Directory Listing
Does ACN offer line protection for the customer's actual phone lines?
Yes, for a low monthly fee, customers can purchase Line Protect. Damage to a telephone line can result in expensive repair work, but customers with Line Protect can simply contact ACN Customer Care at 888.383.8226. Should an inside wiring problem occur or a problem to the telephone jack an ACN Repair Specialist will be sent to your home at no additional cost.
Are there features I can get from ACN that I cannot get from the local telephone company?
Yes. ACN offers UNLIMITED ACN-2-ACN Free Calling, and low rates within Canada and international calls on select plans. With ACN-2-ACN Free Calling, ACN Local and Long Distance Service Canadian customers can call any other ACN residential customer in Canada and the U.S. as often as they want, talk as long as they like and it's absolutely free. Make sure to check your plan for these features.
Do the unlimited plans, ACN Canada Unlimited and ACN North America Unlimited come with free ACN-2-ACN calling?
Customers of ACN Canada Unlimited can call anyone in Canada for free including, but not limited to, other ACN Canada customers. ACN North America Unlimited customers can call anyone in Canada and the U.S. for free including, but not limited to, other ACN Canada and U.S. customers. Please read the "Acceptable Use Policy" for more information on the unlimited plans.
Does ACN have a feature that allows the phone to ring differently when receiving a long distance call?
If the customer chooses Call Waiting, they will hear a different ring for long distance calls whether or not they are on the phone at the time of the call. This is called Long Distance Alert.
I have a Visual Call Waiting feature with my present provider, does ACN offer Visual Call Waiting?
Yes, Visual Call Waiting combines Call Display with Call Waiting and allows the two features to work together so that Call Display information is shown when a call is received through Call Waiting.
If I am using a plan that offers free ACN-2-ACN calling, like ACN Canada Flex Advantage Local with Basic LD, will it remain free if I call an ACN customer who is using a plan that does not include ACN-2-ACN calling?
Yes. Customers who subscribe to plans that include free ACN-2-ACN calling can place calls to other residential ACN customers in Canada and the U.S. for free. But customers of plans which do not include free ACN-2-ACN calling may not call other ACN customers for free even if the customer they are calling has free ACN-2-ACN calling for their outbound calls.
Why are some of the per-use-features also offered to be selected as a free feature on the order form?
All customers automatically have access to use these features on a pay-per-use basis. If a customer wants unlimited use of one of these features without having to pay every time they use it, they can select it as one of their five free features on the Local Plus Plan or pay a monthly recurring charge with the Local Basic plan. These features include: 3-way Calling (*71), Busy Call Return (*66) and Last Call Return (*69). Call Display Blocking (*67) is available on a call by call basis at no charge and it is equipped on most customer lines.
Can I have sub-menus with Voice Mail?
The Extension Mailboxes feature available with Voicemail Message Manager will allow customers to have up to three additional mailboxes in the Voice Mail. |
