Get the Answers You Need.

Getting Started

Who can sign up for ACN Local and Long Distance Service?

To determine if you are located in an area where ACN provides service, enter the first 6 digits of your telephone number in the Check Availability Tool, located on www.myacncanada.ca.

Who CANNOT sign up for ACN Local and Long Distance Service?

• Customers outside of the serviceable areas
• Business customers
• Cellular customers
• Customers requiring new service and a new phone number

How do I sign up for ACN Local and Long Distance Service?

Complete and sign an ACN Local and Long Distance Service Letter of Authorization (LOA) form with your ACN Representative. Once the form is completed and signed, your representative will send the form to ACN. Be sure to sign and initial the LOA where required. If you are already an ACN long distance customer you can upgrade to local service through your ACN representative or by contacting ACN Customer Care at 888.383.8226.

Can existing ACN Long Distance customers sign up for ACN Local and Long Distance Service?
(Quebec & Ontario)

• Yes, Current Stand-Alone Long Distance customers can choose between two new Local plans. Your current Long Distance rates will remain the same. Sign the Letter of Authorization (LOA) Add-on form with your ACN representative or contact ACN Canada Customer Care at 888.383.8226.
• Or, if you want to change your long distance plan and add local you can do that too. Sign the new Flex Advantage Residential and Long Distance LOA with your ACN representative or contact ACN Canada Customer Care at 888.383.8226.
• ACN Local and Long Distance Service does not offer Toll-Free service or paging at this time. If a customer has Toll-Free or paging service they may keep these services, but they will be billed on a separate invoice from their ACN Local and Long Distance Service.

Will I be contacted by an employee of another phone company or hear a message from another phone company when I am an ACN customer?
(Quebec & Ontario)

It is possible. Bell Canada is ACN's underlying network provider. During installation and repairs, representatives from Bell may contact customers on ACN's behalf. Typically, they will identify themselves as calling on behalf of ACN. However, for repair calls when a technician is sent to the customer's home, the technician might be wearing a Bell Canada shirt and driving a Bell Canada truck. Technicians may also be contracted from another company. Some recordings your customer will hear may be branded as Bell Canada. Examples include voice mail or service interruption.

I have rented a piece of equipment from their current service provider. Can this be transferred to ACN?

Although most equipment is compatible with ACN's service, rental equipment cannot be transferred. Customers would continue to be billed by their current service provider for their rental and would receive a separate bill for their ACN Local and Long Distance Service service from ACN.