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General Information

Will ACN Local and Long Distance Service affect my high-speed Internet?

If you have Internet Access via cable or dial-up high speed, your service will not be affected. If you have DSL service, you may experience a brief loss of service during the time the phone service is being switched. This loss is usually less than 30 minutes and would only be noticed if you were using the Internet at the time the service is being switched.

Can I get high-speed Internet service with ACN Local and Long Distance Service?

Quebec & Ontario ACN customers can add High Speed Internet Service with ACN Local and Long Distance Service.

Will I continue to receive the White Pages and Yellow Pages Directories every year?

Yes.

Why do some plans have a network access fee and others do not?

We have to cover our costs for having access to the network for all customers. In general, ACN tries to bill for charges the same way that our competitors do.