High Speed Internet Installation
Once High Speed Internet service is installed, will I automatically be connected to the Internet?
Yes, as long as your High Speed Internet equipment is plugged in and turned on, you will have around-the-clock, "always on" Internet access.
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What do I need to know about self-installation?
There are specific technical limitations to self-installation. In some circumstances, professional, on-site installation will be required for the High Speed Internet Service. Such examples include:
- You have a security or health monitoring alarm connected directly to your phone line or
- You have more than five devices connected to your phone line. ACN does not have the capability to perform professional installation.
IMPORTANT NOTE: If you previously had an alarm and/or health monitoring system installed in conjunction with a high speed Internet service, the process should be seamless. However, we recommend that you verify all functionality with your alarm and/or health monitoring provider.
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Will my Home Security/Alarm System be affected by installing ACN High Speed Internet service?
Every customer installing DSL service on the same line as their Home Security System may potentially be affected. Thus, we strongly recommend that you perform a test of your home alarm system. You must check with your security company for the processes they recommend. In general, performing a test of the alarm system should indicate if the service is working correctly.
Most security companies recommend regular testing to ensure the system is working, even when DSL is not present on the line.
If you do NOT have an alarm system or have an alarm system installed on a different telephone line than the DSL service, then your home alarm should not affect installation. If testing indicates the security system is not working, your alarm system may be malfunctioning or you have special wiring needs and require a professional installation. ACN does not have the capability to perform tests on your alarm system. Thus, you must contact your home security provider to identify the source of the problem.
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