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Local & Long Distance Support
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Service Eligibility
How can I determine if the customer will be able to sign up for the High Speed Internet Service?
You can refer to the chart presented below to determine if a customer will be eligible.
Ontario & Quebec High Speed Internet Service Eligibility
(geographical limitations apply) |
| Local Phone Service Provider |
High Speed Internet Service Eligibility |
| ACN |
Yes |
| Bell Canada |
Yes |
| Rogers |
Yes |
| Videotron |
No - Assuming that local service is a VoIP service* |
| Shaw |
No - Assuming that local service is a VoIP service* |
| AEI |
Yes - If local service is a traditional phone service
No - If local service is a VoIP service* |
| Other |
Yes - If local service is a traditional phone service
No - If local service is a VoIP service* |
Note: Customers must have ACN's Flex Advantage (Local and Long Distance service).
* Traditional Service refers to a physical phone line to the customer's house, while VoIP Service is any phone service delivered over the internet. |
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